FAQs

Have Questions?
We Have Answers.

Get quick solutions to our most commonly asked questions. Still unsure, please contact us via the form below.

If I order a product on pre sale, when will it be dispatched?

Please check the product description, this will be stated under the 'Payment & Dispatch' heading. If you pay with our 10% deposit system, the payment due date will be stated, this will be approximately one week before we are due to dispatch your order.

I paid my 10% deposit, how and when do I pay the remaining balance?

Your payment will automatically be taken around a week before dispatch, on the date stated when placing your order. You do not need to do anything, this will be taken automatically, just make sure the funds are available. If you wish to pay sooner, let us know and we can send you a link to pay this. If your payment declines when automatically attempted, you will be sent an email with a link to pay. Your order will not be dispatched until full payment is made.

I want to cancel my order

Cancellation requests can only be considered if submitted within 48 hours of order date and time. Please email info@gradedwholesale.com. Pre orders are considered final and the 10% is non refundable due to change of mind.

Are there any import duties or taxes for EU customers?

No, there will be no additional fees after checkout. Please refer to our shipping policy for further details.

Can I place a custom order?

We can arrange custom orders for customers wishing to place a large order with us. We consider a large order to be over the value of £3000. We have also look at the pricing for you.

When is your next restock?

We aim to restock as often as possible, this is usually monthly. We are aware certian products are extremely popular and sell out within minutes, so please join our Discord community for regular updates and exclusive drops. Please also join our mailing list for updates regarding restocks.

CONTACT US

Our team at Graded is more then happy to help with any questions

We aim to respond within 2-3 working days