Shipping policy
We aim process and dispatch all orders as quickly as possible and in line with the estimated shipping dates displayed in the product descriptions. Due to global issues and any unforeseen circumstances that may occur, this shipping times may be subject to change. We will notify and inform you as quickly as we can if there will be any expected delays.
Order Dispatch Notification: Upon dispatch of your order, you will receive an email notification. Tracking information will be provided shortly thereafter. The notification process may vary based on the destination country. You will also separately receive a commercial invoice.
Tracking Information: Tracking information will be available upon dispatch, enabling you to track your order's progress until delivery.
Shipping Methods:
UK: DPD NEXT DAY DELIVERY
ALL INTERNATIONAL ORDERS:
EUROPEAN: We provide fully trackable 5-7 day delivery via DPD and your country's local courier service.
WORLDWIDE: We offer fully trackable 7-10 day delivery through Parcelforce or DPD on request.
No Import Tax or custom duties will be payable for all new orders after 12th November 2024 and existing pre orders for end of November dispatch.
This include countries within the EU only. See below.
| No customs duties or import tax | Incurs customs duties and tax |
| France | Cyprus |
| Belgium | Corsica |
| Germany | Malta |
| Netherlands | Azores, Madeira |
| Austria | Balearen |
| Denmark | Canary Islands |
| Czech | Switzerland |
| Hungary | Norway |
| Italy | Luxembourg |
| Poland | United States |
| Sweden | Australia |
| Slovenia | New Zealand |
| Slovakia | Turkey |
| Finland | United Arab Emirates |
| Spain (Mainland) | Rest of the world |
| Portugal (Mainland) | |
| Estonia | |
| Lithuania | |
| Latvia | |
| Romania | |
| Ireland | |
| Bulgaria | |
| Greece |
Import Duty Charges: It's essential to note that in some countries, import duty charges may still apply when your items enter your country. Unfortunately, we can not prevent or assume liability for these charges. As customs policies vary by country, we strongly advise checking with your local Border Force before making a purchase to anticipate any potential charges. Failure to settle these charges may result in the parcel being returned to us, and please be aware that we reserve the right to withhold a credit note if these charges are not resolved.
VAT Tax: We're a VAT registered company based in the UK, and by law, we're required to charge 20% VAT tax on any orders from the UK.
Businesses within the EU, please message us, before you place your order, if you have a valid TAX/VAT and EORI number and wish to claim import duties at your country local rate back.